Last updated: October 15, 2026
This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform. The controller responsible for your data is the operator named in our Impressum.
When you create an account, we collect:
When you upload content, we collect:
If you subscribe to receive updates from an artist, we collect:
Artists may create events with:
We may automatically collect:
We use the collected information for:
Your data is stored securely using the following services:
We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure password hashing, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.
We retain your information for as long as necessary to provide our services and comply with legal obligations:
When an artist deletes a file, it moves to the bin. It stays there for 30 days and can be restored during that time. After 30 days it is deleted for good. Files in the bin do not count toward the artist's storage.
If you uploaded a video and want it removed, contact us through our contact page.
If an account reaches its storage limit, new uploads pause until there is space again. Existing videos are not deleted. We email the artist when storage reaches 80% and again when it is full. These are service emails about the account.
If a payment fails, the artist keeps their paid plan while the payment is retried. If the payment still fails, the account moves to the Free plan. This happens when the subscription ends, or after 30 days, whichever comes first. Nothing is deleted because of this.
If a paid plan ends and the account is over the Free plan limits, all content is kept and new uploads pause. We will not remove content because of a plan change without emailing the artist at least 30 days in advance. Artists can download their videos at any time.
We do not delete accounts automatically for inactivity. A Free account that is empty (no events, no videos and no email subscribers) and has had no activity for 24 months may be closed. We will email the artist at least 30 days before that happens. Accounts with content are not deleted for inactivity.
When you delete your account, it is deleted right away. This removes your profile, events, uploaded videos and images (including files in the bin), email subscribers and settings. Any active subscription is cancelled. The only thing we keep is what the law requires us to keep, such as invoices and billing records. Copies in our database provider's automatic backups are removed when those backups expire, usually within about a week.
We process account, billing, upload and service-email data to provide the service you signed up for (Art. 6(1)(b) GDPR). We keep invoices because tax law requires it (Art. 6(1)(c) GDPR). We use IP addresses for security and rate limiting because we have a legitimate interest in preventing abuse (Art. 6(1)(f) GDPR). We send artist updates to fans only with their consent (Art. 6(1)(a) GDPR), which they can withdraw at any time.
Depending on your location, you may have the following rights:
To exercise these rights, please contact us using the information provided in the Contact section below, or delete your account (and associated data) directly in your account settings under "Delete account" when signed in.
You also have the right to complain to a data protection supervisory authority, for example the Berlin Commissioner for Data Protection and Freedom of Information.
We use the following third-party services that may collect information:
We use session cookies for authentication and to maintain your login state. We do not use tracking cookies or third-party advertising cookies. You can control cookies through your browser settings.
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. Where data goes outside the EU, we rely on the EU-US Data Privacy Framework or the EU Standard Contractual Clauses.
We may update this Privacy Policy from time to time. When we do, we post the new version on this page and update the "Last updated" date. We will tell you about material changes in advance, by email or with a notice in the app.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: